TVs
Treat the screen gently.
Turn the TV off and unplug it before cleaning. Start with a clean, dry microfiber cloth and avoid pressure. Do not spray liquid onto the screen; check your model’s instructions before using any cleaning product.
X-Bytes / Care Lab
Small habits.
Better equipment care.
Useful things to know between repairs. Browse the tips and save the ones you want to revisit.
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Gaming
Give your console breathing room.
Keep vents clear, avoid cramped cabinets and do not cover the console with fabric. For PS4, follow the spacing and cleaning instructions in the safety guide for your exact model.
Computers
A desk beats a blanket.
Use a laptop on a firm surface that leaves its vents unobstructed. Wipe exterior dust with a soft cloth. If shutdown continues in a well-ventilated space, arrange an assessment.
All equipment
Capture the fault, not just the device.
Before contacting us, note the model number, exact symptoms and any error message. A short video showing the fault can help the workshop understand intermittent behaviour.
Workshop preparation tip
All equipment
Build a little equipment record.
Keep a photo of the rear label and a list of connected equipment. Store receipts and earlier service reports together so they are easy to find when you need support.
Workshop preparation tip
All equipment
Get more from your workshop visit.
Bring the device details and explain what happened before the fault. Ask which cables or accessories we need for testing before you travel. Confirm assessment charges and visiting hours.
Workshop preparation tip
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